Refund & Cancellation Policy

Donations to HopeMeals are voluntary gifts that are quickly turned into student meals, so they are generally not refundable. We do refund donations made by mistake in the situations below.

• You were charged twice for the same donation.
• The amount charged is different from the amount you chose, because of a technical error.
• The payment was made from your account without your authorisation.

Email payments@hopemeals.org within 7 days of the donation with your name, the date, the amount and the Razorpay payment ID (it starts with pay_ and is shown on your thank-you screen and in your receipt email).

We reply within 3 working days. If the refund is approved, it goes back to the original payment method only, never in cash.

Approved refunds are started within 5 working days. Your bank or card issuer usually shows the money back within a further 5 to 7 working days.

If a donation is refunded, its receipt and any 80G certificate become void. You must not use them to claim a tax deduction.

If you give monthly, you can cancel at any time by emailing payments@hopemeals.org. We stop future payments; payments already made are not refunded unless they fall under “When we refund”.

Write to payments@hopemeals.org or call +91 86699 00008. See also our Terms & Conditions.